Last Updated: 2026-05-27
How to get help
Chelae is in private beta. Support is handled directly by Plausible Industries.
Email: support@chelae.net
We aim to acknowledge new tickets within two business days (Pacific time, US holidays excluded). Time to resolution depends on the issue — a quick clarification can be same-day; a reproduction-required bug report can take longer. We'll tell you what we know as we know it.
Before you write in
A few things that make a support request easier for us to triage:
- Your iOS version and Chelae app version. Settings → General → About on the device; Chelae version is in the in-app settings.
- What you tried to do. Even one sentence helps.
- What happened instead. Errors, missing replies, app freezes, unexpected behavior.
- Screenshots or screen recordings if the issue is visual.
- Approximate time the issue happened, including time zone — useful if we need to cross-reference server logs.
What we can help with
- Pairing the iOS app with your home OpenClaw server
- Voice / dictation issues
- Account, sign-in, and TestFlight invite questions
- App crashes or hangs
- Privacy or data questions (also see our Privacy Policy and Account Deletion page)
What we can't help with
- General questions about OpenClaw itself — that's a separate project. See openclaw.com for OpenClaw-specific docs and support channels.
- Configuration of third-party services Chelae integrates with (Apple HomeKit, Apple Reminders, etc.). For those, please contact the vendor directly.
Security and privacy reports
If you believe you've found a security vulnerability or a privacy issue with Chelae or chelae.net, please email security@plausibleindustries.com instead of using the general support address. We treat security reports as priority, and we'll respond within one business day.
Legal contact
For legal notices, DMCA complaints, or formal correspondence, see our DMCA Policy and the contact details in our Terms of Service.